INDUSTRIAL MEASUREMENT CO.
CORPORATE CHARTER and MISSION STATEMENT
Industrial Measurement Co. was created to provide the St.
Louis market with solutions for primary device instruments. We have limited our territory to a 200
mile radius of St. Louis, which allows our salesmen to more easily
stay in touch with customers. Being local helps us provide better
customer service and allows us to understand individual customer needs
and requirements. Our location helps in achieving the company's number
one mission, which is:
THROUGH CUSTOMER SERVICE AND APPLICATIONS KNOWLEDGE, BE THE BEST PRIMARY
DEVICE REP IN OUR TERRITORY.
We attribute our success and support our mission statement with the
following five factors:
1. Strong product and application knowledge. All of our outside
sales personnel have a strong background in the sales, engineering
or marketing of instrumentation. All have attended factory-training
programs. Our customer service representatives have also been factory
trained and have gone through extensive in house training.
2. Attention to customer needs and problems. Our focus is to
retain customers. All employees recognize that customer needs come
3. Quality product and service. We only represent
principals' who are dedicated to quality and to providing customer
satisfaction. Our line card reflects this policy. If a customer has
a problem we do whatever is necessary to make sure the customer is
4. Customer Advocacy. Our sales people represent the customer
to our principals and represent our principals to our customers.
5. Excellent technical support. Our outside and inside salespeople
have extensive training in all products. This enables us to provide our customers with technical support
and problem solving.
IMC is successful today because of our commitment to synergy of our
product line. We focus
on instruments for pressure, level, temperature and analytical. We do not stray from focus and our customers rely on our